Legal
Privacy Policy
Last updated: [DATE]
1. Who we are
("we", "us", "our") operates and trades as . We are the data controller for the personal data described in this policy.
- Registered address:
- Company number:
- Contact for privacy matters:
- Telephone:
- ICO registration number: [NUMBER]
2. What data we collect
- Identity and contact data: name, billing and delivery address, email address, telephone number.
- Order and payment data: the fronts, worktops and fittings you order, your order history and payment confirmation. Card details are handled by our payment provider — we do not store full card numbers.
- Technical data: IP address, device and browser type, and cookie data.
- Communications: messages you send us by email, through a contact form, or when you ask us to check a cabinet size or hinge pattern.
- Marketing preferences: whether you have opted in to marketing.
3. Why we use it and our lawful basis
| Purpose | Lawful basis (UK GDPR) |
|---|---|
| Processing and delivering your order, managing your account | Performance of a contract |
| Answering enquiries and providing fitting or product support | Legitimate interests / contract |
| Sending marketing emails | Consent (or soft opt-in for existing customers) |
| Fraud prevention and site security | Legitimate interests |
| Analytics to improve the website | Consent (via cookies) |
| Meeting legal and tax obligations | Legal obligation |
4. Who we share it with
We share data only with parties who help us run the business, including:
- Payment processors: [PAYMENT PROVIDER]
- Delivery and pallet carriers handling worktops and cabinet flat-packs: [CARRIER]
- Website and hosting platform: [HOSTING PROVIDER]
- Email and marketing tools: [MARKETING PROVIDER]
- Analytics: [ANALYTICS PROVIDER]
We may also disclose data where legally required, for example under a court order or a request from a tax authority. We do not sell your personal data.
5. International transfers
Where a provider stores data outside the UK, we make sure it is protected by an adequacy decision or by appropriate safeguards such as the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses.
6. How long we keep it
- Order and transaction records: [6 years], to meet UK tax and accounting rules.
- Account data: while your account is active, then [X months] after closure.
- Marketing data: until you unsubscribe.
- Support messages: [X months].
7. Your rights
Under UK GDPR you have the right to access your data, correct it, erase it, restrict or object to processing, ask for data portability, and withdraw consent at any time.
To exercise any right, contact us at . We will respond within one month. We may ask you to verify your identity first.
8. Complaints
If you are unhappy with how we handle your data, you can complain to us directly at and we will investigate. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
9. Cookies
Our website uses cookies. Essential cookies keep your basket and your currency choice working. Non-essential cookies, such as analytics and advertising, are only set with your consent through our cookie banner, and you can change your preferences there at any time.
10. Changes to this policy
We may update this policy from time to time. The date at the top shows the latest version. Material changes will be notified on this page or by email.